Our Services
The Possibilities Are Endless
Change Management
Did you know that during a digital transformation, 90% of a company's ROI is dependent on adoption and usage? With that in mind, it's critical that all stakeholders are informed and onboard for the change to come. Here are some ways our change management professionals help your organization through its transformation.
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Develop Impact Analysis to identify and communicate how all stakeholders' roles will change.
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Work with client's leadership team to consistently spread awareness to employees through multiple communication campaigns.
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Track end users to ensure they are progressing through each phase of the transformation. This is where you find out which stakeholders need more encouragement and tools to be successful.
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Create a sustainment strategy so the organization can obtain independence with the new system and processes being implemented.
Training Development & Facilitation
It has been proven that end users gain the most out of the training experience with on-site trainer presence. However, we have learned to adapt with the times and found ways to make remote learning work as well. Here are some of the services we provide to ensure a successful go-live for your company!
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Build simulations and quizzes in e-learning platforms, purchased by client, to streamline on-site and remote trainings (Ex. SAP Enable Now)
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Create training documentation that catapults end user performance in the system processes
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Design training data in a training environment provided by client
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Conduct hands-on RF training simulations
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Track end user performance to ensure go-live readiness
Hypercare Support
Even with the best training, hypercare support is still a necessity to completely cross the finish line! Our trainers are equipped to handle the pressures of a go-live and all that comes with it. During the weeks of training, end users gain a level of trust in our trainers. That relationship provides confidence for the end user, knowing the same support will be provided until they achieve independence in their daily roles. Here’s some of the things we do while supporting for hypercare.
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Continuous performance coaching which increases end user confidence and abilities
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Training reinforcement as needed
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Provide any necessary system/process recommendations to improve the end user experience in SAP
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Work diligently with end users to develop critical thinking and troubleshooting skills in the system
Not only do we service clients that are implementing SAP, but we also help companies that already use it.
Are your employees currently struggling with the system? Do you feel your organization deserves a real chance at learning SAP and the blueprint for sustainment? If so, we want to help you. Contact us today to learn about our custom solutions!
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